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Home Security

Security and compliance

Trusted with the call, not just capable of it

You should not need a legal team to run this safely. The configuration walks you through retention, consent and recording rules step by step, and records what you chose.

AES-256At rest
TLS 1.3In transit
FullAudit trail
Controls

What is built in

Guided data setup

Retention periods, consent wording and recording rules configured step by step.

Encrypted throughout

In transit and at rest, with regional data residency options on request.

Role-based access

Control who sees transcripts, approves actions and changes agent behaviour.

Full audit trail

Every action, state change and approval, timestamped, attributable and exportable.

Redaction

Mask sensitive fields in transcripts and recordings, on rules you define.

Retention and deletion

Set how long anything is kept, and delete a customer record on request.

Honest position

What we can and cannot claim

What we provide

Encryption in transit and at rest, role-based access, redaction, configurable retention, deletion on request, and a complete audit trail.

What we sign

A data processing agreement, and where your sector requires it, the additional terms your legal team needs in writing.

What we confirm in writing

Certification status and regional data residency, during procurement rather than as a badge on a marketing page.

What stays yours

Your data. Export cases, transcripts and audit trails whenever you want, and require deletion when you leave.

We provide encryption, access control, retention settings, redaction and audit trails, and we sign data processing agreements. Formal certification status and regional residency options are confirmed in writing during procurement rather than asserted on a marketing page. Compliance also depends on how you configure and operate the platform, so involve your own advisers.

Questions

Worth asking before you buy

Where is call data stored?
In the region you select at setup. Regional residency options are confirmed in your agreement.
Can I delete a customer record?
Yes, individually or in bulk, including transcripts and recordings, with the deletion itself recorded in the audit trail.
Are calls recorded?
Only if you enable it, with the consent wording you configure. Recording can be turned off entirely while transcripts are kept, or both can be disabled.
Can we do a security review before signing?
Yes, and we would rather you did. Send us your questionnaire and we will answer it in writing rather than point you at a badge.
Who at your end can see our call data?
Access is limited to the engineers supporting your account, logged when used, and can be switched off entirely at your request.

Bring your security questions

We would rather answer them properly on a call than make claims on a page.

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