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Home Platform Analytics

Analytics

Numbers you can act on by Friday

Not a wall of charts. The handful of figures that tell you whether this is earning its place, and what to change if it is not.

See pricing
WeeklyPlain-language digest
ExportableEvery metric
LiveOperations view
What it measures

Thirteen figures that matter

Calls answered

Total, and the share outside your opening hours.

Resolved without a human

The proportion handled end to end by the agent alone.

Bookings created

Appointments written, and what they are worth.

Human transfers

How many, why, and which rule triggered them.

Missed-call recovery

Calls that would previously have hit voicemail, and what came of them.

Conversion rate

Calls to bookings, tracked over time rather than as one number.

Average handling time

Per intent, so you see which conversations are dragging.

No-show rate

And whether reminders are moving it.

Workflow failures

Nodes that hit their failure path, ranked by frequency.

Customer sentiment

Trend across calls, with the outliers listed so you can listen.

Time saved

Estimated hours returned to your team, with the assumptions shown.

Revenue captured

Booked value attributable to calls the agent handled.

Honest numbers

Estimates are labelled as estimates

Every estimate shows its sum

Hover any derived figure and the arithmetic appears: the inputs used, the assumption applied, and the result. You can disagree with it on the spot.

You set the assumptions

Your hourly cost, your average job value, your definition of a resolved call. The figures are yours, not our defaults.

Measured is separated from modelled

Calls answered is a count. Time saved is a model. The two are never shown in the same style or mixed in one total.

Export the raw data

Take the underlying cases as CSV and do your own arithmetic if you would rather not take ours.

Every derived figure shows its assumptions. Estimated time saved is an estimate, and the page says so, with the arithmetic visible so you can disagree with it.

Questions

Worth asking before you buy

Can I export the data?
Yes, every metric as CSV, and the underlying cases with it. Nothing is locked in.
How often is it updated?
The operations view is live as calls complete. The weekly digest lands every Monday morning summarising the previous seven days.
Can I see individual calls behind a number?
Yes. Every figure is clickable through to the cases that make it up, so you can listen to the outliers rather than guess at them.
Does it compare periods?
Week against week and month against month by default, with the change shown as both a figure and a direction so a bad week is obvious.
Can my accountant get access?
Yes, with a read-only role that sees figures and exports but not call recordings or transcripts.

See the numbers on your own volume

Bring a month of call data and we will show you what the view would look like.

Book a walkthrough