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PrivacyPrivacy policy
How we handle personal data on behalf of the businesses that use AI Caller, and what rights the people who call them have.
Status of this document
This is a working draft prepared for review. Have a qualified lawyer in your jurisdiction review and adapt it before you publish or rely on it.
Who controls the data
The business using AI Caller is the controller of the personal data collected on its calls. AI Caller acts as processor, handling that data on their instructions under a data processing agreement.
What is collected
Typically the caller name, phone number, the reason for the call and whatever fields the business configured as required, such as a vehicle registration or an appointment preference. A transcript is produced, and a recording only if the business enabled it.
How long it is kept
Retention is set by the business in its own configuration. Data can be deleted on request, and the deletion is itself recorded in the audit trail.
Rights of callers
Depending on where you live you may have the right to access, correct, delete or restrict use of your data, and to object to processing. Direct those requests to the business you called, since they control the data. They can act on it in the platform immediately.
Contact
Questions about this policy can be sent through the contact page.