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Home servicesNo heat at midnight is not a booking question
Emergency triage, technician dispatch and job scheduling for heating, plumbing and electrical. It tells the difference between a dripping tap and a family with no heat in January.
From dripping taps to no heat
Emergency triage
No heat, no water, a leak or a smell of gas. It knows which of those cannot wait.
Technician dispatch
Wakes the on-call engineer with the address, the fault and the access details.
Job scheduling
Books by skill and travel time, not just by an empty square on a calendar.
Quote enquiries
Collects what you need to price the job and refuses to invent a figure.
Arrival windows
Tells the customer when to expect someone, and updates them if it slips.
Compliance records
Captures what was said and agreed, which matters when the job is regulated.
What happens at 02:40
Classifies the fault
Against your definition of an emergency, not a generic one.
Checks safety first
Gas, water and electrical hazards get safety advice before anything else.
Captures access
Address, parking, gate codes and whether anyone is home.
Pages the on-call
With everything attached, so they call back informed.
Worth asking before you buy
Can it dispatch to the right engineer?
What about gas safety?
Can it give a price over the phone?
Does it handle landlords and tenants?
Can it collect photos before a visit?
Hear it handle a 2am emergency
Pick the after-hours scenario on the demo and describe a boiler that has stopped.