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Home Industries Automotive and repair

Automotive and repair

It knows a warning light is not a booking question

Service bookings, symptom triage and a hard line where safety takes over. It collects the registration, the mileage and the symptom, then decides whether this is a slot on Thursday or a call to your on-call technician right now.

100%Calls answered
2m 40sTypical booking call
24/7Including nights
The calls

What it handles on your line

Service and inspection bookings

Takes the job, checks which bay and technician it needs, and writes it to the calendar.

Symptom triage

Grinding, pulling, smoke, warning lights. It asks the follow-up questions you would ask.

Safety escalation

Brakes, steering and red warnings stop the booking flow and reach a person immediately.

Status questions

Is my car ready, what did it cost, when can I collect. Answered from your own records.

Reschedules and cancellations

Moves the appointment and frees the bay without anyone touching a keyboard.

Quote enquiries

Collects what you need to price the job, and refuses to invent a number over the phone.

The path

How a typical call completes

Registration and vehicle

Reg, model, year and mileage, checked for plausibility as they are given.

Symptom in their words

Then the follow-up questions that separate a noise from a fault.

Urgency decision

Routine service, or a safety issue that must not be scheduled casually.

Availability and booking

Live check against the right bay and technician, then written and confirmed.

Work order drafted

Ready on the counter before the morning shift starts.

Case 4082
VehicleVolvo V60, 84,200 km
SymptomBrake squeal when cold
TriageRoutine, not urgent
BookingThu 08:30, Bay 2
ConfirmationSMS sent
Work orderDrafted
Questions

Worth asking before you buy

Does it diagnose faults?
No, and it never pretends to. It gathers symptoms accurately and applies the escalation rules you set. Diagnosis stays with your technicians.
What counts as a safety issue?
You decide. Brakes, steering, smoke and red dashboard warnings are set as escalation triggers by default, and you can add or remove any of them.
Does it work with my workshop system?
It connects to your calendar and CRM directly, and to most workshop systems through webhooks or Zapier. Bring yours to the call and we will check.
Can it quote prices?
Fixed-price work, yes, from your own price list. Anything requiring inspection is collected and passed to you rather than guessed at.

Hear it handle a warning light

Ring the demo, describe a soft brake pedal, and listen to it refuse to book you in.