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Home Platform Testing Studio

Testing Studio

Break it yourself before your customers do

You would not put a new receptionist on the phone without listening to them first. Same rule here, except you can be as difficult as you like.

See pricing
LiveCall your own agent
ScriptedScenario suites
DiffedExpected vs actual
What you can throw at it

The awkward calls, on purpose

Call it yourself

Ring the agent from your own phone and have the conversation for real.

Difficult personalities

Impatient, vague, talkative, suspicious. Personas that behave like real callers.

Interruptions

Cut across it mid-sentence and see whether it recovers gracefully.

Language switching

Start in one language, change halfway, check it follows.

Missing information

Refuse to give a detail and confirm it does not proceed without it.

No availability

Block the calendar and hear what it offers instead.

Urgent situations

Say the words that should trigger escalation and confirm they do.

Handoff quality

Check what the human actually receives at the other end.

Expected against actual

Define the outcome you wanted and see precisely where a run diverged.

Regression

Change one thing, re-test everything

Save the run as a baseline

Once a scenario behaves the way you want, it becomes the expected result for every future run.

Change the workflow

Tighten an escalation rule, add a question, change a price. Anything that touches the conversation.

Re-run the whole suite

Every saved scenario runs again against the new version, in the time it takes to make coffee.

See exactly what moved

A side-by-side of expected against actual for each scenario, with the diverging turn highlighted.

Promote or roll back

Publish the version if it improved things, or revert to the previous one in a single click.

Every test run is kept. When you change a workflow you can re-run the whole suite and see exactly what your change broke or fixed, before a customer ever hears it.

Questions

Worth asking before you buy

Do test calls cost minutes?
Scripted scenario runs do not. Live calls you place yourself use minutes like any other call.
How many scenarios should I have?
Start with your five most common calls and your three worst cases. That covers most of what will actually happen.
Can I test in another language?
Yes, and you should test every language you intend to answer in, including a call that switches language halfway through.
Do tests run against my real calendar?
No. Test runs write to a sandbox calendar and CRM, so nothing you try can create a real appointment or a real record.
Can someone else review a run?
Yes, share a run by link. Useful when a manager or a clinician has to sign off on how a sensitive call is handled.

Test it on the call with us

Bring your worst caller impression. It is the fastest way to judge this.

Book a walkthrough