Managed IT & Connectivity
Ongoing IT support, infrastructure, connectivity and operations, so someone is accountable for keeping the technology behind your business working.
When something breaks, it is unclear who to call. New starters wait days for a laptop. Nobody is certain the backups work. IT is handled by whoever happens to be most technical, on top of their real job.
We take responsibility for the day-to-day: the helpdesk, the devices, the servers, the network, the cloud environment and the backups. One relationship, one number to call, one party accountable when something stops working.
What you can actually buy.
- 01
IT support & servicedesk
When technology stops working, someone owns the problem until it is fixed.
- Support for everyday user issues
- Remote troubleshooting
- Servicedesk with tracked tickets
- Escalation to specialists where needed
Response times and coverage hours are set per agreement.
- 02
Managed IT operations
Ongoing management of the environment, not just fixing it after it breaks.
- Daily IT operations and administration
- Patching and maintenance
- Monitoring
- User accounts, onboarding and offboarding
- Documentation of your environment
- 03
Modern workplace
The employee technology environment: devices, accounts and applications, set up consistently.
- Laptop and workstation setup
- Microsoft 365 environment
- Device management and security policies
- Onboarding and offboarding
- Application deployment and device lifecycle
- 04
Infrastructure & networks
Servers, storage and the network everything depends on. Kept boring on purpose.
- Servers, storage and operating systems
- Infrastructure design and deployment
- LAN, WLAN and connectivity
- Firewalls and network management
- Ongoing maintenance
- 05
Cloud services
Getting to the cloud, and running properly once you are there.
- Cloud infrastructure setup
- Migration from on-premises
- Ongoing cloud administration
- Hybrid environments
- Cost and configuration review
- 06
Backup & continuity
Backups that are monitored and tested, because an untested backup is a guess.
- Backup solutions and management
- Monitoring that backups actually completed
- Recovery planning
- Data protection
- Business continuity support
- 07
Hardware & licensing
Procurement handled as part of the service. Specified, delivered, configured and tracked.
- Laptops, desktops, screens and accessories
- Servers and network hardware
- Microsoft and business software licensing
- Licence management and renewals
- Business connectivity
We sell the working setup, not a catalogue. Specific vendor relationships.
- 08
Business eSIM & connectivity
Mobile connectivity for your company without physical SIM cards to order, post, swap and chase.
- eSIM connectivity for company devices
- Connectivity for distributed teams and locations
- Digital activation instead of physical SIM handling
- Connectivity managed alongside the rest of your IT
- Advice on whether eSIM is the right fit at your size
Coverage, supported countries, device compatibility and pricing are confirmed per engagement. See ESIM_CLARIFICATIONS_REQUIRED.md before publishing detail here.
- 09
IT consulting
Advice on the decisions that are expensive to get wrong.
- IT strategy and roadmap
- Infrastructure and system selection
- Modernisation planning
- Procurement advice
- Implementation planning
One real example, start to finish.
- 01
ISSUE
Something breaks
Or a new starter needs a laptop on Monday
- 02
OWNED
One place to report it
Ticket raised, owner assigned
- 03
RESOLVED
Fixed and recorded
With the cause noted, not just the symptom
- 04
PREVENTED
Pattern addressed
Recurring issues fixed at the source
- 05
STABLE
Fewer surprises
Monitored, patched, backed up, documented
- Microsoft 365
- Entra ID
- Cloud platforms
- Endpoints
- Servers
- Network hardware
- Backup systems
Companies without a full IT department, and companies whose internal IT person is stretched across too much to do any of it properly.
IT stops being a recurring interruption. Problems get fixed by someone accountable, and the environment is documented rather than living in one person’s head.
Five stages, scope and price fixed before anything is built.
- 01
Understand
We sit with the people doing the work and map what actually happens, including the parts nobody documented. We find where the time and money are going.
You receive
- Process map
- Volume and cost baseline
- Prioritised opportunities
- 02
Design
We define what gets built, automated or configured, what stays with a person, which systems it touches and how it fails safely. You approve this before work starts.
You receive
- Solution design
- Integration map
- Fixed scope and price
- 03
Build
We configure, integrate or develop. Whichever is genuinely right. We prefer well-supported technology and reserve custom development for where it earns its keep.
You receive
- Working system
- Testing
- Documentation
- 04
Deploy
It goes live in the real environment, usually to a limited group first. Your team is trained and knows how to intervene.
You receive
- Staged rollout
- Runbook
- Handover
- 05
Operate and improve
We stay involved. Systems that touch customers behave differently under real traffic, and the interesting work usually starts after go-live.
You receive
- Monitoring
- Support agreement
- Improvement backlog
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Bring us a operate problem, not a specification.
Describe the process or the situation. Half an hour is usually enough to tell whether there is a project here and roughly what it would cost.