The problems people actually call us about.
Described the way the business describes them, not the way a technology company would. Each one is tagged with the part of SoftSols that answers it.
- Format
- Problem · what we do · outcome
- Status
- Patterns, not named customers
Start from what is actually going wrong.
Each one below states the problem, what it costs, what we do about it and which services are involved.
Vehicle workshop
The phone interrupts technicians all day, and calls after 17:00 go unanswered entirely.
Every interrupted job takes longer, and a caller who reaches voicemail at 17:30 books with the workshop down the road.
What we do
AI Caller answers, identifies the vehicle, checks workshop capacity and books the service straight into the calendar.
Technicians stay on the job. Customers get an answer at 19:00 instead of a voicemail beep.
- AI Caller
- Booking integration
- CRM write-back
Represents the class of problem we solve. Not a named customer.
Clinic or practice
Reception is overwhelmed at opening, and patients who cannot get through go elsewhere.
Patients who cannot get through do not call back later. They go elsewhere, and reception never learns it happened.
What we do
A voice agent handles routine booking, rescheduling and common questions; anything clinical goes straight to a person.
Reception handles the calls that need a human, and the rest are dealt with immediately.
- AI Caller
- Calendar integration
- Escalation design
Represents the class of problem we solve. Not a named customer.
Software company
An enterprise customer will not sign without SOC 2, and nobody internally has done this before.
Enterprise deals stall in security review, and the pipeline sits still while nobody knows what to do first.
What we do
Compliance automation deployed, gap analysis run, controls implemented and evidence collected continuously up to the external audit.
The security questionnaire stops being a fire drill, and the deal is no longer blocked on it.
- Compliance automation
- Framework readiness
- Security assessments
Represents the class of problem we solve. Not a named customer.
Distribution and logistics
A large share of support calls are customers asking where their order is. Information the company already has.
Support spends its day reading information off a screen to people who could have read it themselves.
What we do
An integration layer over the ERP plus a customer portal showing live status, documents and notifications.
The status call largely disappears, and the data finally lives in one place.
- Systems integration
- Custom software
- API development
Represents the class of problem we solve. Not a named customer.
Company growing past 30 staff
IT is handled by whoever is most technical, on top of their actual job. New starters wait days for equipment.
A new starter waits days for equipment, and the person fixing laptops was hired to run operations.
What we do
Managed IT takes over the helpdesk, devices, network, cloud and backups, with onboarding as a defined process.
A new starter is working on day one, and nobody is doing IT as a side project.
- IT support & servicedesk
- Modern workplace
- Backup & continuity
Represents the class of problem we solve. Not a named customer.
Company with many devices
Managing SIM cards across our staff and devices has become a job in itself.
Somebody spends part of every week ordering cards, posting them, swapping them between handsets and working out which line belongs to whom.
What we do
eSIM based connectivity, activated digitally on the device and managed alongside the rest of the IT environment.
Connecting a new device stops being a postal operation.
- Business eSIM
- Managed IT operations
- Modern workplace
Represents the class of problem we solve. Not a named customer.
Multi location business
Our teams work across several sites and connectivity is handled differently at each one.
Nobody has a single view of what is being paid for, and every new site starts the same setup process from scratch.
What we do
Connectivity consolidated under one arrangement, with eSIM used where it removes physical handling, and the whole estate managed as part of Managed IT.
One arrangement to manage instead of one per location.
- Business eSIM
- Infrastructure & networks
- IT consulting
Represents the class of problem we solve. Not a named customer. Supported countries confirmed per engagement.
Professional services firm
A revenue-critical process runs across a spreadsheet, a shared inbox and two other tools.
The process only works because one person remembers how it works, and it will not survive them leaving.
What we do
Process mapped, then rebuilt as a Power Apps application with automated handoffs and exceptions surfaced to a person.
The process survives the next fifty employees and can finally be reported on.
- Power Apps
- Process digitalization
- Workflow automation
Represents the class of problem we solve. Not a named customer.
Or find the sentence closest to yours.
“We miss calls, and after five o’clock nobody answers at all.”
An AI voice agent answers, books and confirms. Around the clock.
AI & Automation“Too much of our work is manual and repetitive.”
Workflow automation, Power Apps, or a purpose-built application.
AI & Automation · Software“A customer is asking whether we are ISO 27001 certified.”
Compliance tooling, a gap analysis, and readiness support to the audit.
Cybersecurity & Compliance“Our systems do not talk to each other.”
Integration work. Connect what you own instead of replacing it.
Software & Digitalization“Nobody really owns our IT, and it shows.”
Managed IT: helpdesk, devices, network, cloud and backup.
Managed IT & Connectivity“We need software that does not exist as a product.”
Custom applications and portals built around your process.
Software & Digitalization
Your situation is probably not exactly on this page.
These are patterns rather than a menu. Describe what is actually happening and we will tell you whether we are the right people for it.